HostBill comes with built-in support ticketing system. Please check all features below and sign for Trial.
Ticket tags: fast ticket segregation
With this easy to use feature your staff members can quick-tag common ticket to easily get back to them later. Looking for previous login-problems question? Just click on tag "login-problems" and all will be there!
Ticket Notes: Mini collaboration tool for administrators
Let your staff members cooperate on resolving support issues fast and track issue resolve progress with simple, free collaboration tool.
Notes are only visible to Administrators and Staff Members assigned to this department. Clients do not see what you write here.
POP/IMAP/PIPE import
HostBill allows to import email messages to ticketing system. You can reply to emails directly from HostBill.
This feature allows you to:
- Setup different departments for Billing (payments@yourname.com) and Technical (support@yourname.com) departments
- Download all messages to HostBill and delete from mailbox (POP/IMAP)
- Check for new messages every 5 minutes and downland to HostBill.
Tickets
- Set ticket status to: Opened/Closed/Answered
- Block unwanted messages based on Email Address/Subject
Ticket Sharing
HostBill is compliant with NetworkedHelpdesk guidelines – an initiative that allows you to connect multiple communication streams together to provide great customer experience. You can now connect multiple HostBill installations to work with other brands or branches in your company on support issues. You can also outsource your support easily to other companies – share your tickets!
Ticket sharing, basic facts:
- You can connect one or more HostBills to work on your tickets
- Create training environment easily, without giving access to main brand data to new employees
- Connect other help desks in your company
- Secure – shared ticket notifications are sent by HostBill master – source for ticket share
- Easy to share – just click More actions->Share with #your_tag_name
- Easy to aggregate – shared tickets are marked by ticket tag. Remove tag = remove share